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What the Rules Look Like at proline20

Every account on proline20 operates under a clear set of terms — covering how your data is handled, what governs your use of the platform, and how disputes get resolved.

State-eligibility frameworkPayPal, Venmo, Play+ termsAccount data rightsPolicy contact pathUS-based terms language
proline20 What the Rules Look Like at proline20
ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account

We apply industry-standard SSL encryption to every session, whether you are accessing your account via mobile browser or desktop. Data retention, cookie use, and your right to request changes are all outlined below.

Data Retention

We keep account records for as long as required by applicable state regulations. You can request a summary of the data we hold by submitting a written request through account support email.

Cookie Policy

Cookies help us maintain your session continuity across mobile and desktop. You can manage cookie preferences in your browser settings; disabling them may affect account login behavior.

Account Security

Every login is protected by two-factor authentication. If you access your account from a new device, a verification code is sent to your registered email or phone number before the session opens.

Request a Data Change

To correct, update, or remove personal data, contact us through the email address in your Help Center. We process verified data-change requests in line with applicable state privacy law.

POLICY CONTACT PATHS

Reach Us About a Legal or Policy Question

Team online

Live Chat

Open the chat widget inside your account dashboard for the fastest path to a policy answer. Our team can confirm term language, account conditions, and eligibility questions in real time.

Email Support

Send detailed policy or data requests to our support address found in the Help section of your account. We respond in writing so you have a record of every answer we provide.

Account Help Center

The Help Center inside your account settings holds indexed policy documents, state-eligibility notes, and PayPal, Venmo, Play+ transaction terms — searchable without contacting support.

Common Questions About Our Terms and Policies

These are the questions we see most often about account terms, data rights, and how state law affects your access. Each answer reflects the actual policy in your account dashboard.

Access depends entirely on your state's current laws. We make platform features available only in states where local law permits. Check your state's online gaming regulations before opening an account.

We store your name, date of birth, address, contact details, and transaction history. You can request a full summary by emailing our support team through the Help Center inside your account settings.

You can submit a deletion request via account support email. We process requests in line with state privacy law; some records must be retained for regulatory compliance and cannot be deleted on request.

Each payment method carries its own terms of service, which apply alongside ours. When a conflict arises, the payment provider's terms govern the transaction side and our terms govern the account side.

We will notify you by email if a regulatory change affects your account access. Your account balance remains accessible for withdrawal via PayPal, Venmo, or Play+ during any transition period.

Raise disputes in writing through our support email, found in the Help Center. We document every correspondence and respond with a written resolution, which you can keep for your own records.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.